Contact BikeShift Gurgaon
Use this page to reach BikeShift Gurgaon about moving a bike or scooter from Gurgaon, within the city or to another city, or for help with a booking you already have. The same phone number, WhatsApp number and email address are used for new enquiries and existing bookings.
Send a new bike move enquiry
Share your model, pickup and delivery areas and preferred date. Confirm the available arrangements and itemised scope before booking.
Choosing how to contact us
All three channels reach the same business. Pick the one that suits what you need to share.
| Channel | Contact | Useful for |
|---|---|---|
| Phone | +91-78278-00757 | Talking through a new move, clarifying a quote, or a time-sensitive question about a booking |
| +91-78278-00757 | Sending photos of the bike or the parking and gate access, or sharing a booking reference in writing | |
| [email protected] | Longer written queries, receipt or invoice questions, and anything you would like on record |
Start with the basics: your name, where the bike is in Gurgaon, where it is going, the model and your preferred date. Further detail can follow once someone has looked at your request.
If your call is not answered
Calls may not always be picked up straight away, and we do not promise a fixed response time. If you cannot get through, send a short WhatsApp message or email with your route (Gurgaon area to destination city), your preferred date and a time window when you can take a call. That gives the team what it needs to follow up with you.
Starting a new move enquiry
A quote depends on the actual bike, the actual addresses and your timing. These details help the team assess the move properly instead of guessing:
- Exact release point in Gurgaon: the sector or society name, tower or building, and where the bike is parked (basement, open parking or street). If the bike is at your office or someone else's home rather than your own, give that address.
- Destination address and receiver: the full delivery address, not just the city, and the name and phone number of the person who will receive the bike. If you are moving for a new job, the office joining address may differ from where you will live, so say which one the bike should go to.
- Exact model and variant: the make, model and engine size, whether the bike is running, any known faults, and accessories travelling with it such as a top box, saddle bags, crash guards or a helmet.
- Dates: your preferred collection date and any hard deadline, such as the date you need the bike at the destination.
- Photos (optional): a few clear pictures of the bike and of the parking or gate access help with assessment, especially for heavier bikes or tight basements.
Collection from your particular Gurgaon locality is discussed as part of the enquiry. Availability for a given area and date is confirmed when the move is assessed, not assumed in advance.
What the enquiry form does
The form on this page sends your name, phone number, Gurgaon pickup area, destination city, bike type and preferred date to the team. It is a starting point for a conversation. Submitting it does not fix a price, reserve a pickup slot or create a booking. The team will contact you to check the details, assess the move and explain what a quote would include.
Help with an existing booking
If you already have a booking, put your booking reference at the top of your message along with the last update you received, for example the date the bike was collected or dispatched. Then add the details for your situation:
| Situation | What to send | What to ask for |
|---|---|---|
| Status or delay | Booking reference, the last confirmed milestone and its date, and the delivery city | The current status and the revised expected timeline, in writing if you need it |
| Reschedule collection or delivery | Booking reference, the original slot and the new dates that work for you | Confirmation of the new slot and whether it changes anything else in your booking |
| Change of address or receiver | Booking reference, the new address, and the new receiver's name and phone number | Written confirmation that the change has been accepted before you rely on the new person or place |
| Receipt or invoice query | Booking reference, the document in question, and what looks wrong or missing | A corrected or reissued document, or an explanation of the charge |
| Damage or a missing item | Booking reference, clear photos, the handover or delivery record, and a short note on what you noticed and when | How the issue will be reviewed under your booking terms and any cover you chose |
Always mention who is receiving the bike if that has changed. For any change, ask for the revised arrangement to be confirmed back to you. A change is not settled until you have that confirmation.
For damage or missing items, report what you noticed as soon as you can and keep the photos and delivery record. How a concern is handled, including any compensation, depends on the terms issued with your booking and the cover you selected. Any refund or compensation is assessed under the applicable booking terms, cover and consumer law. Ask the team to explain the next steps for your case.
Before visiting or dropping off a bike
BikeShift Gurgaon does not publish a walk-in office address on this page. If you have been asked to bring the bike to a collection point, or you would prefer to drop it off or collect it yourself, confirm these details first by phone, WhatsApp or email:
- The exact handover or receiving location
- The date and time you are expected
- The name and phone number of the person meeting you
- That you will receive a handover record or receipt noting the bike's condition
Please do not travel to an address based on an old message or a map pin without checking it again on the day.
Enquiry, quote and booking are separate steps
| Stage | What it means | What to check |
|---|---|---|
| Enquiry | You have shared basic details by form, call, WhatsApp or email | Nothing is fixed yet. Expect questions about the bike, the addresses and access |
| Assessed quote | The team has reviewed the model, condition, access, dates and route | What is and is not included, the price with applicable tax, and the cover options |
| Confirmed booking | You have agreed the quote and the booking has been confirmed to you | The collection slot, dispatch and delivery timing, the cover you chose and the payment terms |
Collection, dispatch and delivery do not always happen on the same day, so ask what each date in your booking refers to. Payment terms, including any advance and when the balance is due, are agreed for your booking before it is confirmed. Read the Terms and Conditions to see how bookings, changes and cancellations are handled.
Message templates you can copy
Copy one of these into WhatsApp or email and fill in the blanks. Leave out anything you do not know yet.
New move enquiry
Name:
Phone number:
Pickup area in Gurgaon (sector or society):
Destination city and area:
Bike make, model and variant:
Running condition and accessories:
Preferred collection date:
Latest date needed at destination:
Best time to call:
Existing booking
Booking reference:
Name on booking:
Last update received and its date:
What I need help with (status / reschedule / address or receiver change / receipt / damage or missing item):
Details or new information:
Receiver's name and phone (if changed):
Photos attached (yes or no):
Keeping personal details to what is needed
For a first enquiry, share only what is needed to assess the move: your name, phone number, the two locations, the bike and your dates. You do not need to send copies of the RC, insurance or identity documents at this stage. If records are needed for a confirmed booking, staff can explain which ones and why.
Avoid posting booking details, phone numbers or documents in public comments or reviews. For how the information you send is handled, see the Privacy Policy.
Questions about contacting BikeShift Gurgaon
What is the quickest way to contact BikeShift Gurgaon?
You can call or WhatsApp +91-78278-00757, or email [email protected]. A call suits a quick discussion, WhatsApp is useful when you want to send photos or a booking reference, and email works well for longer written queries. All three reach the same business. If a call is not answered, send a short message with your route, preferred date and a good time to call back.
What should I include in my first enquiry?
Share your Gurgaon pickup area, the destination address and receiver, the exact bike model and whether it is running, any accessories, and your preferred date along with any deadline. Photos of the bike and the parking access are optional but helpful. You do not need to send identity or vehicle documents with a first enquiry.
Can I visit an office or drop my bike off myself?
No walk-in office address is published on this page. If a drop-off or self-collection is arranged, confirm the exact location, the date and time, and the contact person beforehand, and make sure you receive a handover record or receipt. Check the details again on the day before you travel.
Does submitting the enquiry form confirm my pickup?
No. The form sends your basic details so the team can contact you. The price, collection slot and booking are only confirmed after the move has been assessed and you have agreed the quote.
When are the price and payment terms confirmed?
After assessment, the quote should set out the scope, the price with applicable tax and the cover options. Payment terms, including any advance and when the balance is due, are agreed for your booking before it is confirmed. The Terms and Conditions page explains how bookings and changes are handled.
How do I check the status of or change an existing booking?
Call, WhatsApp or email with your booking reference and the last update you received. For a reschedule or a change of address or receiver, give the new details and ask for the revised arrangement to be confirmed back to you. For damage or a missing item, send photos and the delivery record. It will be reviewed under your booking terms and the cover you chose.