Privacy Policy

Last updated: 22 October 2026

This policy explains what information BikeShift Gurgaon receives when you use biketransportgurgaon.com or contact us about moving a bike or scooter, how we use it, who else may see it, and how you can ask us to review, correct or delete it.

1. Who we are and what this policy covers

BikeShift Gurgaon ("we", "us") is the public name used on biketransportgurgaon.com for handling bike and scooter transport enquiries from Gurgaon (Gurugram), Haryana. For anything about your information, contact us at:

• Phone: +91-78278-00757
• Email: [email protected]

This policy covers:

• information you give us through the website's quote forms, by phone, on WhatsApp or by email;
• information needed if you go ahead with a booking;
• basic technical information that reaches us or our service providers when you visit the website.

It does not cover websites, apps or services run by others, such as WhatsApp, your own email provider, or any carrier or cover provider. Their own terms and privacy policies apply when you use them.

The terms for quotes and bookings are in our Terms and Conditions. You can read more about us on our About page or reach us through the Contact page.

2. Information we receive

We ask only for what is needed at each stage. A quote needs a few basic details. A booking needs more, and only for that particular move.

Identity and vehicle documents

The website quote forms do not ask for identity documents, and you do not need to send a copy of your Aadhaar, driving licence, passport or RC to get a quote.

If you go ahead with a booking, the documents needed depend on the route and the arrangement, and we will tell you which ones before you confirm. Original documents stay with you. If a copy is requested, you can ask why it is needed and hide details that are not relevant to the move.

3. How we use it

We use your information to:

• reply to your enquiry and work out a quote;
• contact you about that move by phone, WhatsApp or email, including following up on the quote you asked for;
• coordinate an agreed booking, including pickup, handover and delivery, with you and the receiver;
• keep records of the booking, the vehicle's condition, payments and invoices;
• handle questions, complaints, claims and disputes;
• meet legal and accounting requirements that apply to us;
• keep the website working and deal with misuse, such as fake or abusive submissions.

Promotional contact

Sending an enquiry is not permission for unrelated promotional messages. If you do not want further follow-up or promotional contact from us, tell us by phone, by replying on WhatsApp, or by email, and we will stop. We may still need to contact you about an active booking, a payment, or a complaint you have raised.

4. Who can see it

Your information is seen only by the people and services involved in handling your request.

• Our enquiry records. Website form submissions are saved in the site's contact database. An administrative email notification also goes to the inbox we use to handle website enquiries.
• People handling your request. Those who respond to enquiries and manage bookings see the details they need for that work.
• Hosting and email providers. These providers run the website, database and email, and process the technical data needed to deliver pages and messages.
• Service parties for your booking. If you book, the parties who collect, carry and deliver the vehicle receive what they need for their part. This may include the pickup contact and address, vehicle details, and the receiver's name and phone number. Before you confirm, you can ask who will be involved and what each party will receive.
• Cover provider, if you choose cover. If transit cover is arranged at your request, the provider you choose receives the details it needs for that cover, under its own terms.
• Legal requirements. We may disclose information where the law requires it, in response to a lawful request from an authority, or where needed to deal with a dispute.

We aim to share only what each party needs for the purpose it was given. Service parties and providers may have their own privacy policies for their activities.

5. Website, WhatsApp, phone and email

External resources on our pages

Our pages load fonts from Google Fonts (fonts.googleapis.com and fonts.gstatic.com) and icons from Font Awesome through cdnjs.cloudflare.com. When your browser fetches these files, it sends normal request information to those providers, such as your IP address, browser details and the page that asked for the file. Their own privacy policies apply to that information.

Cookies and browser storage

Our pages, and the external resources they load, may use cookies or similar browser storage for basic operation. You can block or delete cookies in your browser settings. If part of the site stops working as a result, you can still reach us by phone or email.

WhatsApp

WhatsApp buttons on our site open WhatsApp, which is a separate service. Once you are there, WhatsApp's own terms and privacy policy apply to how it handles your messages and account. We see the messages, photos and documents you send us in that chat, and we use them as described in this policy.

Phone and email

When you call or email us, we receive your number or email address and whatever you tell us or attach. Your own phone and email providers handle that communication under their terms.

6. How long we keep it

We keep information only as long as it is needed:

• to answer your enquiry;
• to carry out and complete a booking;
• to keep accounts and handle any complaint, claim or dispute;
• to meet legal requirements that apply to us.

How long that is depends on what happened. An enquiry that did not lead to a booking usually needs less than a completed booking with invoices.

You can ask us to review, correct or delete your information at any time (see section 7). If some records must be kept, such as invoices or records linked to an open dispute, we will tell you what is kept and why. Copies in backups or email systems may take longer to clear and are not used for new purposes in the meantime.

7. Privacy requests and choices

How to make a request

Email [email protected] with the subject Privacy Request. In your email, include:

• what you would like us to do;
• the phone number or email address you used to contact us;
• if you have it, a rough date of your enquiry or booking, or a booking reference.

You can also call +91-78278-00757, though email gives both of us a clear record.

What you can ask for

• A summary of the information we hold about you and how it has been used or shared
• Correction or updating of details that are wrong or incomplete, such as a phone number or receiver details
• Deletion of information we no longer need
• An end to follow-up or promotional contact you do not want
• Withdrawal of agreement you gave for a particular use, where that use depends on your agreement

Checking it is you

To protect you, we may ask you to confirm details that match our records, such as the phone number you used or the route you asked about. We will not ask for a full identity document by default. If someone is making a request for you, we may ask how they are authorised to act for you.

When we cannot do everything asked

If a request affects a live booking, an unpaid amount, an open complaint or a record we must keep, we will explain what we can and cannot do and why.

Your rights under law

Indian law gives you rights over your personal data, including under the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023 together with the Digital Personal Data Protection Rules, 2025, which are coming into force in phases. Where the law gives you a right or remedy, nothing in this policy reduces it.

8. Keeping information safe

The website is served over HTTPS, which encrypts the connection between your browser and the site. We take care to limit who handles your details to those dealing with your request. Even so, no website, email or messaging service is completely secure.

You can help by:

• sending only the documents and photos that are needed;
• hiding numbers that are not relevant before you share a document;
• never sharing OTPs, passwords, card PINs or full card numbers with anyone, including a caller who says they are from us.

If you email or send us a payment receipt, we keep it with your booking records. If you think a message claiming to be from us is not genuine, call +91-78278-00757 to check.

9. Children and information about other people

Bookings should be arranged by the vehicle's adult owner or by an adult the owner has authorised. This website is not designed for children, and we do not knowingly collect information about children for any purpose beyond handling a move arranged by an adult. If you believe a child has sent us information, contact us and we will deal with it.

If you give us details about someone else, such as a receiver, the owner of the vehicle or a family member, please make sure they know and agree. We use those details only for the move they relate to.

10. Changes, complaints and contact

We may update this policy when our services, providers or legal requirements change. The date at the top shows when it was last revised. If a change significantly affects how we use information we already hold, we will take reasonable steps to make it clear.

11. Frequently asked questions